Boss your bureaucracy.

A bureaucracy assistant for consumer disputes - calm correspondence, structured follow-up, and informed drafting. You review and send every message.

Join the waitlist See how it works

Case: Faulty e-bike

Active

1 · Background

“I bought an e-bike online. It stopped working after a few weeks and I want a refund.”

✓Background captured · ready to add proof

2 · Talk through options

What should I do next if the business says they are still reviewing it?

You could give them a clear response date, then follow up calmly if nothing arrives. I can help you think through the wording.

3 · First draft

Draft readyReview before sending

Accept draftCopy draftMark as sent

4 · Reply received

“We’re still reviewing your request and will respond within 14 days.”

✓Reply pasted · ready for follow-up

5 · Follow-up draft

Follow-up draftFirm but calm tone

AcceptedCopy draftMark as sent

6 · Resolution

Full refund confirmed by the seller.

✓Outcome recorded in your case

7 · Case file

1Background & proof
2First message sent
3Company reply
4Follow-up & outcome

✓Case complete · file saved

Before you start

Quick case check

A few questions — see if BuroWise fits your case.

Takes 1 min
No promises
You're in control

Not legal advice. Continuing accepts that this check does not promise any outcome. Case details stay in this browser until you sign in; Terms apply at sign-in and again before you accept a draft.

The process wasn’t built to be even

Consumer laws exist to protect both sides. In practice, whoever has more process, time, and persistence usually gets further - and that is often the company, not the individual.

That is not because the rules are unfair. It is because executing them takes structure most people do not have spare energy to maintain - especially when replies slow down, deadlines slip, or correspondence goes quiet.

~9 mo

vs. ~34 mo to trial

AAA consumer arbitration award median (2025 closed cases) vs. US District Court trial median.

American Arbitration Association · US Courts, Dec 2024

80%

within 6 months

Financial Ombudsman Service resolution target (service standard, effective April 2026).

Financial Ombudsman Service, Aug 2026

calendar days

ADR Directive outcome deadline from receipt of a complete complaint file (extendable for complex cases).

Directive 2013/11/EU, Art. 8, Aug 2026

Official routes can work - but they are slow, and staying organised long enough to use them is its own job.

The usual options — and a new one

Most people facing a routine consumer dispute have three choices. None of them are great.

Go it alone

Free, but the wording is on you. Easy to lose momentum when replies stall, deflect, or go quiet.

Pay for legal advice

Right for complex or high-value matters. For a billing error or refused refund, the hourly rate rarely makes sense.

Give up

The quiet option. Also the most expensive — in money already spent and time already lost.

BuroWise — a fourth option

Structured drafting, follow-up cadence, and informed framing for routine consumer disputes: faulty goods, refused refunds, billing errors, subscriptions that will not cancel. Not legal representation — but not starting from a blank page either.

Important BuroWise is not a law firm and does not provide legal advice. It does not verify your account of events or guarantee any outcome. Every draft is for you to review, edit, and send yourself. Where a matter appears to require legal representation, BuroWise will flag this.

How it works

Calm, consistent, and structured - persistence as infrastructure, not magic.

Describe your caseTell BuroWise what happened. It checks whether the matter is in scope for a routine consumer dispute.
Add proof and correspondenceUpload receipts or paste order details and any replies you have received. Each addition goes into a case file that builds as the dispute progresses.
Talk through options as you goOpen the case Help chat whenever you need to ask a question, understand a reply, or discuss practical next steps. It uses your case context but stays separate from formal correspondence.
Review a drafted messageBuroWise drafts calm, first-person correspondence. You edit and accept before anything is recorded as sent.
Keep a follow-up cadenceSet reminders and draft follow-ups when replies are slow - so the case does not go quiet because life got busy.
Know when to escalateGuidance on practical next steps - including when a matter may need a specialist rather than another letter.

What you get

Practical support for keeping a consumer dispute clear, calm, and moving.

Drafting assistant

Correspondence drafted in your voice, with consumer-right references only where they apply - phrased as your assertion, not a legal verdict.

Case Help chat

An always-available, case-specific side conversation for practical guidance: ask what a reply means, explore your options, and work out what to do next. Informal guidance only - not legal advice or formal correspondence.

Follow-up cadence

Reminders and follow-up drafts so persistence does not depend on remembering to chase.

Review at every step

Nothing is sent automatically. You approve each draft - that friction is deliberate.

Escalation guidance

Clear signals when a dispute may be outside what BuroWise should handle.

Case file as you go

Background, documents, sent messages, and replies kept in one structured record - not scattered across email threads and notes.

Something useful either way

If the dispute resolves, great. If it does not, you still walk away with a tightly organised case file - your correspondence, documents, and timeline in one place, ready to download or take to an ombudsman, adviser, or lawyer if you choose. BuroWise does not verify your facts; it helps you present the information that you share with us clearly.

Pricing

One credit covers one complete case - from first draft through follow-ups - for as long as it takes. The credit is used when you accept the first draft.

Single case

1 case

$20

$20 per case

Case pack

5 cases

$90

$18 per case

Case bundle

10 cases

$150

$15 per case

Available after waitlist approval. Secure payment via Stripe.

Compared with the cost of walking away from a disputed purchase, or hourly legal advice for a routine billing or refund matter, trying a structured process is a low-stakes option - not a bet on a guaranteed win.

Trust and transparency

BuroWise is in a small, invite-only beta. We would rather be plain about limits than sound like something we are not.

Terms of Service
What the product is and is not
Privacy Policy
What we collect and why
Disclaimer
No outcome guarantee; not legal advice
Refund Policy
Unused credits refundable within 14 days; consumed credits are not

Access for those who need it

One in every hundred cases is reserved for people with a genuine need but without the means to pay.

If you have a consumer dispute within our scope and cannot afford the fee, write to us with a brief description of your situation. We review every application individually and decide based on need and fit — there is no form and no fixed criteria.

We do not publish who receives access. Recipients' privacy is absolute.

To apply, contact us with a short description of your dispute and your circumstances. Every application gets a response.

Join the waitlist

Beta access is limited to a small group while we test the product. Enter your email to request access or sign in if you already have an account.